Contact information
We’re here to help! Whether you have a question about a product, need assistance with an order, or want to visit us in person, here’s how to get in touch:
Customer Support & Inquiries
📞 Need Help? Give Us a Call
📍 Australia: +61 2 9688 3988
📩 Prefer to message us?
For quick assistance, use the Chat button on our website to message us directly on Shopify. This is the fastest way to get help!
📌 To help us assist you quickly, please include:
✔ Your order number
✔ Your full name & email used for the purchase
✔ A brief description of the issue
✔ Photos/videos (if applicable)
For Email Inquiries
For non-urgent matters or specific inquiries, feel free to contact us at:
📧 info@hazeguitar.com.au
Visit Us In-Store
We have two physical store locations:
📍 Girraween Store
Unit 4/88 Magowar Rd, Girraween NSW 2145
📞 +61 2 9688 3988
📍 Newtown Store
26 King St, Newtown NSW 2042
📞 +61 2 8957 8500
Come visit and check out our range of guitars, amps, and accessories in person!
How to Find Your Order Number
Look for it in your confirmation email (e.g., #1234).
For the fastest service, please provide your correct order number.
Support Hours
⏰ Business Hours: Monday–Friday, 10 AM–6 PM (AEST)
📅 Response Time: Within 24-48 hours